If you are not satisfied with your order, please return it to us and we will provide you with a store credit or an equivalent exchange item. Please note that the returned items must be in unused and unopened condition and must be mailed within 14 days of purchase. We are only able to accept returns of unwound yarn. We are sorry but we cannot accept fabric items (including cut fabric), notions, kits, scissors, patterns, books, bags, needles and items on sale or purchased using discount codes for a refund / exchange. 

Due to a high volume of orders we cannot cancel orders placed during our sales

We are sorry but we also cannot cancel pre-orders or orders that have been fulfilled and are ready to be picked up. 

Please be careful when ordering, we cannot always make adjustments prior to shipping. Only one discount code may be used at a time. 

Prior to returning something, please send us an email so that we know it is coming.  Return item should be shipped to:

Eweknit, 832 Bloor Street West, Toronto, M6G 1M2

Please use a postal service that includes tracking as we are not responsible for items that do not arrive.